W Edwards Deming

All anyone asks for is a chance to work with pride.
W Edwards Deming

Any manager can do well in an expanding market.
W Edwards Deming

Eliminate numerical quotas, including Management by Objectives.
W Edwards Deming

Hold everybody accountable? Ridiculous!
W Edwards Deming

If you can't describe what you are doing as a process, you don't know what you're doing.
W Edwards Deming

If you do not know how to ask the right question, you discover nothing.
W Edwards Deming

Innovation comes from the producer - not from the customer.
W Edwards Deming

It is not necessary to change. Survival is not mandatory.
W Edwards Deming

Lack of knowledge... that is the problem.
W Edwards Deming

Learning is not compulsory... neither is survival.
W Edwards Deming

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W Edwards Deming

Quality is everyone's responsibility.
W Edwards Deming

Rational behavior requires theory. Reactive behavior requires only reflex action.
W Edwards Deming

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W Edwards Deming

The emphasis should be on why we do a job.
W Edwards Deming

The result of long-term relationships is better and better quality, and lower and lower costs.
W Edwards Deming

We are here to make another world.
W Edwards Deming

When a system is stable, telling the worker about mistakes is only tampering.
W Edwards Deming

Whenever there is fear, you will get wrong figures.
W Edwards Deming